Privacy Policy

PRIVACY POLICY

Last updated: September 2026

Hani respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how Hani collects, uses, stores and protects personal information when you visit our website, place an order, contact us, provide measurements or sign up to receive communications from us.

1. WHO WE ARE

Hani is a trading name used by [LEGAL NAME], a sole trader based in England.

Business address:
[BUSINESS ADDRESS]

Email: hello@studiohani.co

For the purposes of data protection law, Hani is responsible for the personal information described in this Privacy Policy.

2. INFORMATION WE COLLECT

Depending on how you interact with Hani, we may collect:

Information you provide when placing an order

This may include:

your name
email address
billing and delivery address
telephone number where provided
order details
payment-related information necessary to process your order
delivery and tracking information

Fit and measurement information

Where necessary to make or adjust a garment, we may collect information such as:

body measurements
preferred garment measurements
fit preferences
information about how you would like a garment to sit or feel
fit issues or adjustment requests

We only use this information for the purpose for which it is provided, primarily to help us make or adjust your garment.

Please only provide information that is relevant to your order or fitting.

Information you provide when contacting us

If you contact Hani by email or through our website, we may keep your name, email address and the contents of your communication so that we can respond and maintain records relating to your enquiry or order.

Newsletter information

If you choose to subscribe to the Hani mailing list, we will collect your email address and any information necessary to manage your subscription.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.

Website information

When you use the Hani website, certain information may be collected automatically through cookies, analytics tools and website technologies.

This may include information such as browser type, device information, pages visited and general website usage information.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

process and fulfil orders
make and adjust garments
communicate with you about your order
respond to enquiries
arrange fittings where applicable
process payments
arrange delivery
manage returns, refunds and exchanges
maintain business and financial records
improve our website, products and customer experience
send marketing communications where you have chosen to receive them
comply with legal and regulatory obligations
prevent or detect fraud or misuse of our services

4. OUR LAWFUL BASES FOR USING YOUR INFORMATION

Depending on the circumstances, we rely on one or more of the following lawful bases:

Contract

We may process your information where it is necessary to fulfil an order or provide a service you have requested.

For example, we need your name and delivery address to send your Hani order.

Legal obligation

We may process and retain certain information where necessary to comply with legal, accounting or tax obligations.

Legitimate interests

We may process information where it is reasonably necessary for the operation and improvement of Hani, provided that our interests do not override your rights and freedoms.

Consent

Where required, we will ask for your consent, for example when you choose to subscribe to marketing communications.

You can withdraw consent at any time.

5. PAYMENTS

Payments made through the Hani website are processed using the payment services available through Squarespace.

If Squarespace Payments is used, payment processing is carried out through Squarespace and its payment processor, Stripe.

Hani does not receive or store your full payment card details.

Payment information is handled by the relevant payment provider in accordance with its own privacy policy and terms.

6. WHO WE SHARE INFORMATION WITH

We may share relevant personal information with trusted service providers where this is necessary to operate Hani.

Depending on your order, these may include:

Squarespace, which hosts and operates our website
payment service providers, including Stripe where Squarespace Payments is used
Royal Mail or other delivery providers used to fulfil your order
email and newsletter service providers
professional advisers such as accountants where necessary
IT, security or website service providers where necessary to operate the website

We only share information that is reasonably necessary for the relevant purpose.

We do not sell your personal information.

7. HOW LONG WE KEEP YOUR INFORMATION

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Order and transaction information may need to be retained for longer periods where required for accounting, tax, legal or regulatory purposes.

Fit and measurement information will generally be retained only for as long as reasonably necessary to fulfil and manage your order and any related customer service.

Marketing information will be retained while you remain subscribed or until you withdraw your consent, subject to any information we are legally required to retain for another purpose.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

8. YOUR RIGHTS

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to:

request access to the personal information we hold about you
ask us to correct inaccurate information
ask us to delete information where there is no longer a valid reason for us to keep it
ask us to restrict certain processing
object to certain processing
withdraw consent where we rely on consent
receive certain information in a portable format where applicable
complain to the Information Commissioner's Office

To exercise your rights, contact:

hello@studiohani.co

We may need to verify your identity before responding to certain requests.

9. MARKETING

If you subscribe to Hani's mailing list, we may send you information about new products, launches, events and other Hani updates.

You can unsubscribe at any time by clicking the unsubscribe link in a marketing email or contacting us at hello@studiohani.co.

We will not add you to our marketing list simply because you have placed an order unless we have a lawful basis to do so and have provided the appropriate information and choices.

10. COOKIES

The Hani website may use cookies and similar technologies.

Some cookies are necessary for the website to function, including features such as shopping baskets, checkout and security.

Other cookies may be used for analytics, preferences or other purposes.

Where consent is required for non-essential cookies, we will provide the appropriate choices through the website.

11. THIRD-PARTY WEBSITES

The Hani website may contain links to third-party websites or services.

Hani is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to Hani, our website, our service providers or applicable legal requirements.

The latest version will always be published on this page.

13. CONTACT

If you have questions about this Privacy Policy or how Hani uses your personal information, please contact: