Shipping & returns Policy
Last updated: September 2026
Hani makes garments to order in London, with a focus on considered production and individual fit. Please read the information below before placing your order.
SHIPPING-
UK orders:
At launch, Hani ships within the United Kingdom only.
All Hani garments are made to order. Please allow approximately 2–4 weeks for production before your order is dispatched.
Your estimated production time begins once your order and any required measurements or fit information have been received and confirmed.
Once your order has been completed, it will be dispatched using Royal Mail. Available delivery options and their costs will be shown at checkout before you complete your purchase.
You will receive a dispatch confirmation by email once your order has been sent.
Delivery times provided by Royal Mail are estimates and are separate from Hani's production time. Hani cannot guarantee a specific delivery date once an order has been handed to the carrier.
Delays:
We are a small independent label and each garment is made individually. We will always aim to meet the stated production timeframe, but occasional delays may occur.
If we expect your order to take significantly longer than the stated timeframe, we will contact you with an update.
If you have a specific date by which you need your garment, please contact us before ordering so that we can confirm whether we can accommodate your request.
RETURNS & CANCELLATIONS-
Your statutory consumer rights are not affected by this policy.
Standard-size orders:
If you purchase a standard Hani garment in one of our available sizes and the garment has not been specifically customised to your measurements or specifications, you may have the right to cancel your order under UK consumer law.
For online purchases, you generally have 14 days from the day after receiving your order to tell us that you wish to cancel. You then have a further 14 days to return the item.
Returned garments must be unworn and in their original condition, with any original tags or packaging where applicable.
You are responsible for the cost of returning an item unless the item is faulty, incorrect, or otherwise not as described.
Once the returned item has been received and accepted, we will process the applicable refund within the timeframe required by law.
Where a refund is due, we will normally refund the original standard delivery charge. Any additional amount paid for an upgraded delivery service may not be refundable.
Customised garments:
Some Hani garments may be adjusted according to information you provide, including measurements, requested fit adjustments or other personal specifications.
Where a garment has been made to your specifications or clearly personalised, it may not be eligible for cancellation or return due to a change of mind.
Before beginning a substantially customised garment, we may contact you to confirm the requested adjustments.
If you are unsure whether your order will be treated as a standard or customised garment, please contact us before ordering.
Extended-size orders and commissions:
Hani's standard launch sizing is XS–L.
If you fall outside our standard size range, we are happy to discuss whether a garment can be adapted to your measurements.
Extended-size garments may require additional pattern development, an in-person fitting and/or other individual adjustments. These orders will be discussed and agreed with you before production begins and will be treated as individual commissions where applicable.
Because these garments are made specifically to your measurements and requirements, they may not be eligible for cancellation due to a change of mind once production has begun.
We will confirm the agreed specifications with you before beginning production.
FAULTY OR INCORRECT ITEMS-
We want every Hani garment to arrive in the condition intended.
If your item arrives faulty, damaged, or does not correspond with what you ordered, please contact us as soon as possible at:
Please include your order number and, where useful, photographs showing the issue.
Your statutory rights relating to faulty, misdescribed or incorrectly supplied goods are not affected by this policy.
We will work with you to determine the appropriate remedy, which may include repair, replacement or refund depending on the circumstances.
FIT & ALTERATIONS-
Hani is built around the idea that garments should work with the wearer.
Where a garment has been made according to measurements supplied by you, please take care when providing your measurements and contact us if you are unsure how to measure yourself.
If an item does not fit as expected, please contact us before making any alterations yourself.
Where appropriate, we may be able to advise on an alteration or adjustment. Any additional alteration work or costs will be discussed with you before being carried out.
CONTACT-
For questions about shipping, returns, fit or your order, please contact: